Terms & Conditions

Tearms &

Conditions

  • A. This document is an electronic record in terms of Information Technology Act, 2000 and rules
    there under as applicable and the amended provisions pertaining to electronic records in various
    statutes as amended by the Information Technology Act, 2000. This electronic record is
    generated by a computer system and does not require any physical or digital signatures.
    B. This document is published in accordance with the provisions of Rule 3 (1) of the Information
    Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and
    regulations, privacy policy and Terms of Use for access or usage of domain name https://rudraadventures.com/(“Website”), including the related mobile site and mobile application (hereinafter referred
    to as “Platform”).
    C. The Platform is owned by RUDRA ADVENTUROUS ACTIVITIES PRIVATE LIMITED, a company incorporated under the
    Companies Act, 1956 with its registered office at 

    s0, H.NO. 7/1, HERA LAL MARG, NEAR GPG COLLEGE, 

    HERA LAL MARG, Rishikesh, Dehradun, Uttarakhand, 

    249201 

    (hereinafter referred to as
    "Platform Owner", “we”, “us”, “our”).
    D. Your use of the Platform and services and tools are governed by the following terms and
    conditions ("Terms of Use") as applicable to the Platform including the applicable policies which
    are incorporated herein by way of reference. If You transact on the Platform, You shall be subject
    to the policies that are applicable to the Platform for such transaction. By mere use of the
    Platform, You shall be contracting with the Platform Owner and these terms and conditions
    including the policies constitute Your binding obligations, with Platform Owner. These Terms of
    Use relate to your use of our website, goods (as applicable) or services (as applicable)
    (collectively, “Services”). Any terms and conditions proposed by You which are in addition to or
    which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be
    of no force or effect. These Terms of Use can be modified at any time without assigning any
    reason. It is your responsibility to periodically review these Terms of Use to stay informed of
    updates.
    E. For the purpose of these Terms of Use, wherever the context so requires ;, “your” 
    shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
    F. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT
    TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS
    OF USE CAREFULLY BEFORE PROCEEDING.
    G. The use of Platform and/or availing of our Services is subject to the following Terms of Use:

    I. To access and use the Services, you agree to provide true, accurate and complete information to
    us during and after registration, and you shall be responsible for all acts done through the use of
    your registered account on the Platform.
    II. Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
    timeliness, performance, completeness or suitability of the information and materials offered on
    this website or through the Services, for any specific purpose. You acknowledge that such
    information and materials may contain inaccuracies or errors and we expressly exclude liability
    for any such inaccuracies or errors to the fullest extent permitted by law.
    III. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for
    which we shall not be liable to you in any manner. You are required to independently assess and
    ensure that the Services meet your requirements.

    IV. The contents of the Platform and the Services are proprietary to us and are licensed to us. You
    will not have any authority to claim any intellectual property rights, title, or interest in its
    contents. The contents includes and is not limited to the design, layout, look and graphics.
    V. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action
    against you as per these Terms of Use and/or applicable laws.
    VI. You agree to pay us the charges associated with availing the Services.
    VII. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or
    forbidden by these Terms, or Indian or local laws that might apply to you.
    VIII. You agree and acknowledge that website and the Services may contain links to other
    third party websites. On accessing these links, you will be governed by the terms of use, privacy
    policy and such other policies of such third party websites. These links are provided for your
    convenience for provide further information.
    IX. You understand that upon initiating a transaction for availing the Services you are entering into a
    legally binding and enforceable contract with the Platform Owner for the Services.
    X. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as
    applicable) and their respective officers, directors, agents, and employees, from any claim or
    demand, or actions including reasonable attorneys’ fees, made by any third party or penalty
    imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other
    Policies, or Your violation of any law, rules or regulations or the rights (including infringement of
    intellectual property rights) of a third party.
    XI. In no event will the Platform Owner be liable for any indirect, consequential, incidental, special
    or punitive damages, including without limitation damages for loss of profits or revenues,
    business interruption, loss of business opportunities, loss of data or loss of other economic
    interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability
    to use the Services, however caused and whether arising in contract, tort, negligence, warranty
    or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of
    action or Rupees One Hundred (Rs. 100) whichever is less
    XII. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any
    failure to perform an obligation under these Terms if performance is prevented or delayed by a
    force majeure event.
    XIII. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed
    by and construed in accordance with the laws of India.
    XIV. All disputes arising out of or in connection with these Terms shall be subject to the
    exclusive jurisdiction of the courts in DEHRADUN UTRAKHAND
    XV. All concerns or communications relating to these Terms must be communicated to us using the
    contact information provided on this website.

    Booking will be confirmed only after a 50% advance payment. Full payment must be made before starting the journey. There is a no-refund policy. Please read the cancellation policy on our website before booking.

  • The AC will not operate in all hill areas or in a stopped/parked vehicle. Hill areas start from Dehradun onwards as well as from Rishikesh onwards, and the AC will not work beyond those points.
  • The vehicle will be permitted for use at sightseeing points on the route and within city limits as mentioned in the itinerary. For additional sightseeing, off-route sightseeing, or sightseeing outside city limits, please contact the company. Refunds are not possible if any particular sightseeing point is not covered. If you desire excursions, please inform the company in advance or discuss these with the company rather than the driver. All nearby sightseeing points should be covered together. However, in case of issues with a particular place, adjustments can be made. On the Chardham route, some places are not en route, such as Trijuginarayan, Lakhamandal, Auli, Kalimath, Neelkanth Mahadev, Adi Badri, Bhavishya Badri, etc. Kindly contact the company directly if you want to include these places rather than the driver.
  • In case of a vehicle breakdown due to any technical issue, we will try to arrange another vehicle as soon as possible. It may take some time, so please be patient and cooperate with us.
  • We shall not be responsible for any delays or alterations in the program directly or indirectly due to natural hazards, flight cancellations, accidents, transport breakdowns, weather conditions, sickness, landslides, closures/blockades due to political unrest, or any such incidents.
  • If the driver is not cooperative, kindly contact the company on the spot.
  • The driver will not drive in no-entry zones and should not be forced to drive on narrow streets or roads that can create traffic jams. The normal working hours of the driver are 12 hours. If you require services for more than 12 hours in a day, kindly inform us in advance.
  • In some hill areas, driving after sunset and playing music is not allowed due to safety risks. Kindly cooperate  for the same.
  • The pick-up and drop-off point will be one only. If multiple pick-ups and drop-offs are required, please mention this in email communication before booking.
  • If you want multiple visits to a particular place, kindly mention this in advance, as some places have very high parking charges.
  • The destination/route cannot be changed without prior notice. (Amended routes and tour destination rates may change.)
  • The rates are subject to change depending on the fluctuation of diesel/petrol prices in India. If the prices increase by more than 5%, we will increase the rate even if the rates are confirmed.
  • The company reserves the right to provide a similar car if the car you booked is unavailable.
  • At many tourist destinations/hill stations, some roads, shopping markets, or mall roads have “NO ENTRY” for all or some bigger tourist vehicles, depending on the destination, along with time restrictions. In such situations, guests have to arrange another available mode of transport at an additional cost on a direct payment basis. This cost is not included in the standard package.
  • Sometimes, vehicle parking areas may be a little far from the sightseeing spots. Guests need to reach the parking area at their own cost.
  • No refund will be provided for short stays or unutilized facilities.
  • No cancellation or refund will be made if the situation is beyond our control, such as bad weather, landslides, climatic conditions, natural disasters, fires, government acts or decisions, political or national crises, roadblocks, heavy snowfall, acts of terrorism, or similar causes, strikes, or problems with airlines, trains, buses, hotels, or transporters, labor unrest, insolvency, business exigencies, operational and technical issues, route and flight cancellations, or any situation that prevents the customer from reaching the destination and is beyond our control.
  • The company is not responsible for any accident, injury, death, or theft of a person or property during the course of the tour.
  • All rights are reserved by the management to cancel any service without any refund until the full advance amount towards the service is received from the customer and accepted by the company.
  • The company hereby expressly disclaims any implied warranties imposed by the laws of any jurisdictions or countries other than India. The company considers itself subject only to the jurisdiction of the court of Haridwar, Uttarakhand, India.

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